RETURNS & EXCHANGES
At Waka, we take pride in the quality of every garment. Please choose carefully before placing your order, as we do not offer refunds for change of mind.
Returns
If your item isn't quite right, you may return it for store credit provided that:
- Your return is lodged within 14 days of receiving your order.
- The item is unworn, unwashed and in its original condition.
- All original tags and packaging are included.
Items that show signs of wear, washing, damage or alteration will not be accepted.
Exchanges
We currently offer exchanges where stock is available. If your requested size is unavailable, a store credit will be issued instead.
Customers are responsible for return shipping costs unless the item is deemed faulty.
Faulty Items
If you believe you have received a faulty item, please contact us as soon as possible with your order number and clear photos of the fault.
If the item is confirmed to have a manufacturing fault, you will be offered a full refund, replacement, or store credit in accordance with Australian Consumer Law.
Please note that general wear and tear, accidental damage, incorrect care, or the natural ageing of garments (including screen print cracking and colour fading over time) are not considered manufacturing faults.
Return Shipping
Customers are responsible for the cost of returning items for store credit or exchange.
We recommend using a tracked shipping service, as Waka is not responsible for returns that are lost or damaged in transit.